Please read and make sure you properly understand following terms & conditions.
Ceylon Escapes is committed to high levels of professionalism to protect your booking. But we reserve the right to cancel your booking in any incidence of Force Majeure (see clause below). In this event we will return all money paid by you and, wherever possible, offer an alternative booking of comparable type and quality for your consideration. We cannot be held liable for any incidental expenses that you may incur during arrangements for a booking that is subsequently cancelled by us.
Ceylon Escapes is committed to high levels of professionalism to protect your booking. Adjustments and changes will only be made in unavoidable or overriding circumstances. All efforts would be made to ensure that these adjustments are in the spirit of the original itinerary and would be properly discussed with you. If exceptional circumstances (eg overbooking of hotel,breakdown) demand an emergency change of accommodation/vehicle while you are on holiday, we will refund you appropriately if the replacement hotel/vehicle is cheaper and pay any additional transfer costs.
Ceylon Escapes aims to offer flexible itineraries. Once an itinerary is finalised, requests for changes to a group or individual itinerary will always be considered, but they may incur cancellation charges.
All information provided by yourself should be true and accurate. We will treat it confidentially and will not forward it to any third party. We do not spam, supply mailing lists or use it in any way other than to secure your booking. We have a strict anti-fraud policy and take responsible steps to protect personal information such as credit card details.
Ceylon Escapes will use all reasonable endeavours to ensure that information provided is free from errors and omissions and will correct any errors or omissions once notified of them. We cannot, however, be held responsible for misinformation that a reasonable person could not have expected us to know. Our opinions are our own. Whilst we rigorously strive for accuracy, these opinions are necessarily subjective to some degree. Occasionally, temporary local circumstances -- for example, emergency maintenance work, power cuts or off-season closure – can make advertised facilities unavailable. We do not take responsibility for consumer comments made in interactive areas of the site, but we do reserve the right to moderate them to comply with British law.
Ceylon Escapes is fully committed to high levels of customer care at all stages of your holiday. This includes solving any problems at source to the benefit and contentment of all parties. Any complaints must be pursued as soon as possible with the supplier of the service (eg hotel manager), our local representative (if present), and our ground agents. If matters are not satisfactorily resolved, you must notify Ceylon Escapes within 24 hours, by e-mail, in a further effort to rectify the situation amicably. Ceylon Escapes provides you with appropriate contact numbers before travel and it is your responsibility to keep them safely. We reserve the right to refuse any liability or compensation if this arbitration procedure is not strictly adhered to.
We cannot accept responsibility for Force Majeure – defined in these booking conditions as any specific event which we, as the supplier of the services, could not reasonably have foreseen, influenced or avoided. These include war, or threat of war, riots, civil strife, terrorism, contamination, extreme or unusual weather conditions, volcanic eruptions, industrial disputes, changes to sports itineraries, natural and nuclear disasters, fire, flight cancellations or rescheduling by airlines or any similar event beyond our control.
In the event of an itinerary only part-booked by Ceylon Escapes, Ceylon Escapes cannot be held responsible for the failure of any component of the holiday for which it does not have direct responsibility.
Every holidaymaker, without exception, must possess valid travel insurance, and details of the policy must be stated before travel. Individuals must ensure that this travel insurance offers acceptable cover for the type of holiday undertaken.
All tourists are strongly advised to check with their own medical advisers at least a month before travel on recommended innoculations, the need for malaria tablets, and to take other medical advice where their own health record suggests it is necessary.
Bookings arranged by Ceylon Escapes range from luxury to budget. We will make every effort to ensure that our planning is meticulous. But amenities and infrastructure can at times be comparatively underdeveloped. Delays, moments of discomfort and risk can naturally occur in all travel an in the tropics, insects in rooms are common. A booking with us is an implicit acceptance of these facts. Clients are advised to take sensible precautions at all time, and familiarise themselves with up-to-date information from independent and reliable sources.
We will only accept liability for incidents that arise as a direct result of our proven negligence, or that of our suppliers, in respect of arrangements forming part of your holiday itinerary, in cases where all your holiday accommodation and transfers are arranged by us for the entire extent of your stay. This applies to illness, injury and/or death.
NOTE: WE DO NOT ACCEPT LIABILITY FOR THE NEGLIGENCE OF OUR SUPPLIERS IN ACCOMMODATION-ONLY BOOKINGS.
Should you, or any member of your group, suffer loss (such as baggage or valuables), serious illness, personal injury or death during your holiday, we, or our stated representatives, will provide sympathetic advice and guidance at our/their discretion. This must be carried out in conjunction with your personal travel insurance policy.
Ceylon Escapes never, under any circumstances, recommends or guarantees the value or the quality of any additional product. Determining the value of a product is entirely the client’s responsibility.
Special offer on car & driver hire for the months of
May & June 2016
Book your transport with us for a minimum of 5 days and get a free night’s stay at Randhoni Villa, near airport (01 double on BB basis) OR book for 7 days and get a free night’s stay at Albany Villa, Nuwara Eliya (01 double on BB basis)
Place your inquiry to [email protected] or via our contact form with the promo code ‘CE 007’ for more details and to grab this offer!